Austrian Airlines’ service center of in Lvov will begin serving customers of the airline’s group divisions from Western Europe before July 1 this year. Previously, such clients were served by the service center in Vienna. Marcus Lenk, the director of Austrian Airlines’ service center in Lvov, announced this to zaxid.net.
"The main reason for the transfer of customer service from Vienna to Lvov is to be able to focus on the needs of customers in Austria," said Lenk.
According to him, Austrian Airlines’ service center in Lvov increased the number of its employees from 50 to 100 last year. This is because the service center also began serving some customers from Lufthansa (Austrian Airlines is part of the Lufthansa group) last year.
According to Lenk, Lvov has many advantages. Firstly, it is a safe city with a favorable price-to-quality ratio. Secondly, it is located close to Vienna and can be reached by direct flight.
"Another advantage is that Lvov is a very student city, as a result of which it is quite easy to find employees who speak different languages," said Lenk.
According to him, Austrian Airlines’ service center in Lvov receives 30,000 requests by telephone and e-mail every month. Services are provided mostly in the following languages: English, Ukrainian, Russian, French, German, Italian, Polish, Czech, Croatian, Serbian, Bulgarian, and Hungarian.
Austrian Airlines’ service center in Lvov has been in operation since 2008, initially employing 10 people and operating exclusively as a call center. Today, it employs 100 people and provides services to passengers, corporate clients, and travel agencies, as well as support to employees of Austrian Airlines all over the world. The company plans to increase the number of its employees to at least 150 over the next 12 months.